Purchase & Delivery Terms for Flower Orders in St Albans

Flowers St Albans Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers St Albans. These Terms & Conditions govern your use of our website and services for buying flowers online and arranging flower delivery throughout St Albans and the surrounding areas. Please read the following provisions carefully before placing an order. By accessing or using our services, you agree to be bound by these terms. Flowers St Albans reserves the right to update these Terms & Conditions at any time, and any changes will be effective from the date of posting on our website.

Order Process

All products and flower arrangements featured on our website are subject to availability. We endeavour to present accurate descriptions and photographs of our bouquets, but due to the nature of fresh flowers, there may be slight variations in colour, content or packaging. We reserve the right to substitute flowers or packaging of equal or greater value if necessary, whilst maintaining the overall style and colour scheme indicated.

To place an order for flower delivery in St Albans or nearby areas, follow these steps:

Select your preferred flowers or bouquet arrangements by adding them to your online basket.
Proceed to the online checkout and enter accurate recipient details, including delivery address and contact information.
Review your order summary and adjust if needed.
Confirm acceptance of these Terms & Conditions and privacy policy.
Complete the online payment securely as instructed.

Following the submission of your order, you will receive an instantaneous confirmation on our website and a subsequent confirmation message. Acceptance of your order and formation of the contract will be upon dispatch of the order for delivery.

Payments

All prices listed for flower arrangements and supplementary products are in Pounds Sterling (GBP) and are inclusive of VAT, unless otherwise stipulated. Payment can be made via the secure payment options provided at checkout, which may include major credit and debit cards. Flowers St Albans does not store any payment card details on its system. Your payment will be processed at the time of order to ensure efficient preparation and dispatch.

If we are unable to process your payment, the order will not be completed, and you will be notified accordingly. Flowers St Albans reserves the right to refuse or cancel any order where fraud or unauthorised use is suspected, or for reasons outside of our control.

Delivery

Flowers St Albans delivers throughout St Albans and the surrounding areas as set out on our website. When you place an order, you will be able to select your preferred delivery date. While we make every effort to deliver on your chosen date, delivery dates and times cannot always be guaranteed, especially during peak periods or due to adverse weather and circumstances beyond our control.

Flowers will be delivered to the address provided by you at checkout. Please ensure that you provide full and accurate delivery information, including the recipient's name, address and telephone number. Flowers St Albans cannot accept liability for late or failed delivery where incorrect or insufficient delivery information has been provided.

If the recipient is not available at the time of delivery, our courier or driver will attempt to find a safe place to leave the flowers or will leave a note with instructions on how to arrange re-delivery or collection. Flowers St Albans will not be liable for any losses arising if a safe place cannot be found, or if the recipient fails to collect or arrange re-delivery within a reasonable time.

Orders placed for same-day delivery must be submitted before the cut-off time stated on our website. Orders received after this time will be delivered on the next working day or as otherwise agreed. Please note that public holidays and extreme weather conditions may affect our delivery schedule.

Cancellations and Amendments

Orders may be amended or cancelled up to 24 hours prior to the scheduled delivery date. To amend or cancel your order, please use the contact methods specified on our website. Cancellations or changes may not be possible if the order has already been prepared, dispatched, or is in transit. Orders for same-day delivery may not be eligible for changes or cancellations once submitted.

If Flowers St Albans is unable to fulfill your order (for example, due to non-availability of specific flowers or unforeseen issues), we will contact you as soon as possible to arrange a suitable alternative, reschedule the delivery, or provide a full refund. Refunds will be processed via the original payment method, and may take several business days to appear on your account, depending on your payment provider.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, we are committed to ensuring customer satisfaction and the highest standards of quality in our hand-tied bouquets and arrangements. If you are dissatisfied with the product received for any reason, please contact us promptly (preferably within 24 hours of receipt) with details of the issue and photographic evidence where possible. Depending on the circumstances and at our discretion, we may offer a replacement, refund, or other appropriate remedy.

Flowers St Albans cannot be responsible for poor condition of flowers arising from incorrect handling, storage, or late collection by the recipient. Please follow the care instructions provided with your order to maximise the lifespan of your flowers.

Liability

Flowers St Albans’ liability in connection with any order is strictly limited to the purchase price of that order. Nothing in these Terms & Conditions shall limit or exclude liability for personal injury or death caused by negligence, fraud, or other liabilities that cannot be limited or excluded under applicable law.

We shall not be liable for failure to perform or delay in performance of any obligations under these Terms & Conditions caused by events outside our reasonable control, including but not limited to: fire, flood, natural disaster, pandemic, strike, or interruption of transport or delivery services.

Except as set out in these Terms & Conditions, any warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. In no event will Flowers St Albans be liable for any indirect or consequential losses or damages, including but not limited to loss of profits, revenue, or goodwill.

Customer Responsibilities

By placing an order through our website, you confirm that:

You are legally capable of entering into binding contracts.
You are aged 18 years or above.
The delivery details provided are complete and correct.
If you are ordering for another recipient, you have their permission to provide their personal details for the delivery.

Failure to comply with these responsibilities may result in an inability to complete the order. Please ensure any personal messages on cards are appropriate, as Flowers St Albans reserves the right to refuse to include any content considered unlawful, threatening or offensive.

Personal Data and Privacy

Flowers St Albans respects your privacy and is committed to maintaining the confidentiality of your personal data. Your information is collected and processed in accordance with our Privacy Policy, available on our website, and is used solely for the purposes of processing your order and improving our services. We will never sell or share your data with third parties except to the extent required to fulfil your order or as required by law.

Intellectual Property

All content, designs, images, logos, and product descriptions on the Flowers St Albans website are the property of Flowers St Albans or its licensors. No element of this website may be copied, reproduced, or used for commercial purposes without our prior written consent.

Governing Law and Jurisdiction

These Terms & Conditions and all matters related to your use of Flowers St Albans’ website and services are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising from or relating to these Terms & Conditions or your order. By using our service for online flower delivery in St Albans, you agree to submit to the exclusive jurisdiction of these courts.

Applicability Across St Albans and Surrounding Areas

These Terms & Conditions apply to all customers using the Flowers St Albans service across St Albans and the surrounding areas served by us, as specified on our website. By ordering flower delivery through Flowers St Albans, you acknowledge your acceptance of these Terms & Conditions regardless of your specific location within the service area.

Contact and Further Information

If you have any questions regarding these Terms & Conditions or require assistance regarding an order, please consult the contact details available on our website. We are committed to providing a pleasant and reliable experience for online flower delivery in St Albans, and welcome your feedback to help us continually improve our services.

Thank you for choosing Flowers St Albans for your floral gifting and delivery needs.