Our Fresh Flowers Guarantee & Returns Policy

Returns, Refunds & Complaints Process

At Flowers St Albans, your satisfaction is our top priority. As a trusted local florist serving households and businesses throughout St Albans and neighbouring areas, we stand firmly behind the quality and freshness of every bouquet we deliver. Our Fresh Flowers Guarantee ensures you receive the best, and if things aren't perfect, we're here to make it right.

Our Fresh Flowers Guarantee

All our arrangements are carefully selected and expertly arranged to guarantee exceptional freshness. We understand how important it is for your flowers to arrive looking vibrant and lasting as long as possible. That’s why we offer a freshness window on every bouquet. If your flowers do not meet our freshness standards within the first 5 days of delivery, we’ll resolve the issue promptly with either a refund or replacement as appropriate.

Damaged-on-Arrival Policy

If your flowers arrive damaged or in poor condition, please notify us as soon as possible – ideally within 24 hours of receipt. To help us quickly assess and address the concern, please provide a clear description of the issue and, if available, supporting photos. Once confirmed, we will offer you either a replacement bouquet delivered at no extra charge or a full refund for your purchase. Your happiness is important to us, and we put things right with minimum fuss.

Freshness Window & Coverage

Our commitment doesn't end with delivery. All flowers from Flowers St Albans are guaranteed to remain fresh for at least 5 days after arrival, provided proper care instructions are followed. Should your flowers show excessive wilting or deterioration within this period, and it's not due to external factors (such as exposure to heat or not refilling water), we are happy to provide you with a suitable remedy.

Refunds and Replacements

If you are eligible for a refund or replacement based on our policies, you can choose the option that best suits you. Refunds will be processed through your original payment method and typically appear within a few working days. Alternatively, we can send a fresh replacement bouquet to the same or alternative address at your convenience. Special arrangements are available for business customers and larger events.

How to Make a Complaint

Your experience matters to us. If you'd like to raise a complaint – whether about product quality, service, or any issue with your order – please contact us at the earliest opportunity. Our management team will acknowledge your complaint promptly and aim to resolve it within 2 working days, keeping you informed throughout the process. We view feedback as a way to consistently improve our St Albans flower delivery service.

Trusted St Albans Florist

Flowers St Albans is proud to serve our local community, delivering fresh, beautiful flowers to homes, offices, and events throughout the area. Our returns and refunds policies reflect our deep commitment to quality, transparency, and your peace of mind. If you have any questions regarding your order or our Fresh Flowers Guarantee, please don’t hesitate to reach out. We’re here to help ensure every occasion is brightened by the perfect flowers.